What should you do if a client has a scalp condition?

When a client has a scalp condition, the best course of action is to refer them to a medical professional. This is important because scalp conditions can range from minor irritations to more serious dermatological issues that require expert diagnosis and treatment. A medical professional, such as a dermatologist, has the training and knowledge to evaluate the condition accurately and recommend appropriate treatment options.

Continuing the service as normal could exacerbate the client's condition and is not advisable, as it may cause further irritation or harm. Using stronger hair products is also not a viable solution, as these could aggravate the condition instead of helping it. While applying soothing oils might seem like a comforting action, it can mask underlying issues without addressing the root cause of the scalp condition. This approach may provide temporary relief but is not a substitute for professional medical advice and treatment. Therefore, referring the client to a medical professional is the most responsible and effective choice.